UNIT 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you procure any service from our website/mobile application, as part of the process, we collect the personal information you give us such as your name, address and email address, mobile number and other relevant details. When you browse our website and app, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn and provide better services. Email marketing: With your permission, we may send you emails about our website and app features/services, new products and other updates. We may also send you promotional SMS regarding our offers and services
UNIT 2 – CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction or a booking, verify your mobile number, book any service, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
UNIT 3 – HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org
UNIT 4 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
UNIT 5 – PAYMENT
We use third party payment gateway for processing payments. We/ CheckMyGaadi do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
UNIT 6 – THIRD-PARTY SERVICES
UNIT 7 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
UNIT 8 – COOKIES
UNIT 9 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
UNIT 10 – USER COMMUNICATIONS
When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may also use your email address to communicate with you about our services. If you choose to post messages on our forum or leave feedback for other users, we will collect that information. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law or deemed necessary by us. If other users or third parties send us correspondence about your activities or postings on the Site, we may also collect such information into a file specific to you.
UNIT 11 – COMPLAINTS
UNIT 12 – CANCELLATION
You can modify or cancel your booking anytime by informing us on our contact number or emailing at email@example.com within 48 hrs of booking for our SMART CARE product range and within 2 hrs for VALUE CARE/LUXE CARE services. You can mail us your modifications or call us. There are no extra charges for modifications or cancellations until the above mentioned time frame. However, in case you have agreed to your booking and service is being provided to your car and you choose to cancel while the service is still in progress, a deduction of 5% of Pack Value (plus GST) as Administrative charges and the amount for the total service provided as per CheckMyGaadi standard rate until that time will be applicable.
UNIT 13 – REFUNDS??
We have 15 days refund policy in case you cancel the booking before availing the service. Refund request can only be accepted when you cancel the booking before our representative reach at your vehicle location. Once your booking is completed and payment is made, we will send you an email to notify that we have received your payment. We will also notify you of the approval or rejection of your refund. If it is approved, your refund will be processed, and a credit will automatically be applied to your credit/Debit card or original method of payment, within 15 days. Note:-Standard charges* will be applicable and deducted while processing the refund.
UNIT 14 – LATE or MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.